In-Home understands the importance of personal information and its privacy. We believe that privacy is an issue of compliance and trust. We strive to manage your personal information in accordance with our basic belief in respecting the individual. This policy describes:
Notice and Scope of Our Privacy Practices
In-Home provides customers with clear, prominent, and easily accessible information about its privacy practices. This policy applies to In-Home operations, both in stores and online.
Our Pledge of Accountability
In-Home instructs its associates and business partners to manage your personal information properly and maintain your trust. We are accountable for complying with this policy and take reasonable and timely steps to ensure compliance.
Information We Collect
We collect personal information about you in order to deliver the products and services you request and to help improve your shopping experience. We do this using lawful and fair methods. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with In-Home, both in stores and online. Some examples are when you:
Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, e-mail and physical addresses, phone numbers, and credit or debit card numbers. When you ask us to deliver an order, we may collect information you provide us such as the name, address, and phone number of recipients. We may collect your social security number where required for certain transactions, such as to assist in providing credit.
Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies, affiliates, or other service providers if you apply for credit or purchase certain financial products.
Automated Information Collection
We receive and store certain types of information when you interact with our Web site, e-mail, and online advertising. Our purpose is to enable the Web site to work correctly, to evaluate use of the Web site, and to support Web site analytics and marketing campaigns. For example:
We operate cameras in stores for security and operational purposes, such as to measure traffic patterns. When used for operational purposes, we do not use these cameras to identify you personally.
How We Use Your Information
In-Home uses your information to provide requested products and services and to support core business functions. These include fulfillment, internal business processes, marketing, authentication, fraud prevention, and public safety and legal functions. Some examples include:
To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties.
How We Share Your Information Outside In-Home
In-Home does not sell or rent your personal information to third parties. We may share your personal information, whether you are a current or former customer, only under the following limited circumstances:
We may share information about you with service providers or suppliers that help with our business operations. Examples are shipping vendors, furniture protection vendors, credit card processors, and companies that help us improve our product and service offerings and our Web site. We require these service providers and suppliers to keep the information secure. We also prohibit them from using your information for any purposes other than those requested by us.
Legal Requirements and Protection of Our Company and Others
We may share your information in other special circumstances. These include situations when we believe in good faith that the law requires it or that the sharing is necessary to protect the safety, property, or other rights of In-Home, our customers, our associates, or any other person. Examples include protecting the health or safety of customers or addressing crimes committed on In-Home property. Data from in-store security cameras may also be provided to law enforcement upon written request.
Based only on your express consent, we may share information with carefully selected vendors who may offer you products and services of interest. You may opt-in to this sharing under the “Your Choices” section below.
We may share aggregate and statistical data that does not identify you personally. We may do this for research and marketing purposes, for instance to describe our services to prospective partners or advertisers, and for other lawful purposes.
In the unlikely event that In-Home or substantially all of its assets are acquired by an unrelated third party, your personal information may be one of the transferred assets.
Your Choice: Marketing Preferences
We want to communicate with you in ways you find useful. Examples are special offers and new product announcements. We use the following standards for marketing communications:
You can provide us your marketing preferences by visiting the Privacy Preference Center. The Preference Center enables you to update or change your preferences about receiving marketing materials at any time. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Online Operations and Advertising
You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our Web site without accepting cookies. Please know that cookies enable us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our Web site, but will not be able to complete a purchase or take advantage of certain Web site features.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information. When we do have to collect your most private, personal information, such as social security numbers, we will protect its confidentiality, prohibit its unlawful disclosure, and limit access to authorized personnel only.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of private information are maintained in locked locations or cabinets with similar restrictions for electronic storage of private information. When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.
Please feel free to contact us with any questions or comments about this policy or about the ways your information is handled. You can contact us via the address below:
ATTENTION: Web Site Agent
177 Water Street
Exeter, NH 03833